Wireline
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Platform

Everything you need on day one.

Seven modules, one platform. Start with a template and a phone number; grow into flow builders, SIP trunking and your own LLM backend when you need them.

01Onboarding

Deploy an agent in minutes, not sprints.

Pre-built templates — receptionist, appointment booking, and more — deploy an agent without building from scratch.
Simple prompt mode for straightforward setup; a visual flow builder with drag-and-drop nodes, function calls, and call or agent transfer when you need more control.
Voice and chat agents from the same platform.
02Knowledge base

Answers from your business, not a generic script.

Feed it web pages, files up to 100MB, or plain text — the agent answers using your actual business info.
Retrieval tuning available for teams that want to fine-tune accuracy.
03Voice & behavior

Sound like your business.

Choose a voice or upload a custom one, set language, and control pacing — interruption sensitivity, response eagerness, pronunciation.
Automatic voicemail detection, IVR hangup detection, and call-length and timeout controls so agents behave predictably without hand-holding.
04Telephony

Get a number and start taking calls.

Buy a number directly in Wireline in minutes, or connect an existing one.
Batch calling for outbound: upload a list and let Wireline call hundreds of leads or customers automatically — useful for reminders, follow-ups, and collections outreach.
05Call records

See everything that happened.

Every call and chat logged automatically with summaries, outcome, and intent — no more guessing what happened on a call.
Sync contacts with the CRM you already use, including HubSpot and Salesforce.
06Monitoring & QA

Know it's working.

Watch active calls live.
A plain-language analytics dashboard — not a BI tool — showing call volume, outcomes, and trends.
AI Quality Assurance reviews every call automatically, so a two-person team doesn't have to listen to hundreds of recordings.
Alerts when something needs attention.
07Depth

Room to grow, when you need it.

Bring your own LLM backend, connect via SIP trunking, configure webhooks, and manage roles and permissions.
PII redaction, data retention controls, and safety guardrails included by default, not as an upsell.

Deploy your first agent this afternoon.

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